Privacy Policy

This policy is effective as of 25^th January 2022

DeHaat built the DeHaat Kisan: Farming Guide App as a Free app. This SERVICE is provided by DeHaat at no cost and is intended for use as is.

If you choose to use our Service, then you are trusting us and agreeing to the collection and use of information in relation to this policy. Using our services on our App, you acknowledge that you accept the practices and policies outlined in the then current Privacy Policy and our Terms and Conditions. You should review this Policy every time you use the App to satisfy yourself that you are happy with it.

Your privacy is important to us. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy and we take your privacy seriously. we want you to understand what information we collect about you, how we collect it, how that information is used, and how you can control our disclosure of it.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at DeHaat Kisan: Farming Guide App unless otherwise defined in this Privacy Policy.

Information collection and use

We collect three types of information from you:

information that you provide to us viz. Personal data e.g., Name, Surname, email address, mobile number and postal address for delivery;
information we collect or receive from others; and
information that is derived through automated tracking mechanisms and technology.

Dehaat moto to collect information is to provide better services and better experience to all our users, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to Name, Phone Number, Pan Card, License, Photo, Identity Proof, GST number, Email, Cookies and Usage Data, Location Data, Application Data, data available on public domain. Even if you aren't registered your App, you might choose to provide us with information — like an email address to receive updates about our services The information that we request will be retained by us and used as described in this privacy policy.

Device Location & Device Information: We collect and monitor the information about the location of your device to provide serviceability of your loan application, to reduce risk associated with your loan application and to provide pre-approved customised loan offers. This also helps us to verify the address, make a better credit risk decision and expedite know your customer (KYC) process. Information the App collects, and its usage, depends on how you manage your privacy controls on your device. When you install the App, we store the information we collect with unique identifiers tied to the device you are using. We collect information from the device when you download and install the App and explicitly seek permissions from You to get the required information from the device. The information we collect from your device includes the hardware model, build model, RAM, storage; unique device identifiers like IMEI, serial number, SSAID; SIM information that includes network operator, roaming state, MNC and MCC codes, WIFI information that includes MAC address and mobile network information to uniquely identify the devices and ensure that no unauthorised device acts on your behalf to prevent frauds.

Camera & Microphone Access: Access to a Camera & Microphone is important for your Video KYC. We don't share any details of Video KYC with any organization. It is highly safe with us.

Storage & Gallery Access: While your onboarding we will ask for gallery access in order to upload your document. All your shared documents are highly safe with us and it is not being shared with anyone.

Financial SMS Information: We don’t collect, read or store your personal SMS from your inbox.We collect and monitor only financial SMS sent by 6-digit alphanumeric senders from your inbox which helps us in identifying the various bank accounts that you may be holding, cash flow patterns, description and amount of the transactions undertaken by you as a user to help us perform a credit risk assessment which enables us to determine your risk profile and to provide you with the appropriate credit analysis. This process will enable you to take financial facilities from the regulated financial entities available on the Platform. This Financial SMS data also includes your historical data.

Phonebook & Contact List: We request your contact access so that you can use it for some features on our app. We store that in our system in order to help you out with your customer lists.

App Activity: We track your DeHaat Kisan: Farming Guide App and Other App & Phone activities like mobile data and background app refresh. This helps us to make our app better for you as per your interest. We don't store or share this data outside of the organization.

Opt-Ins: We take WhatsApp & Push Notification consent from you for regular communication and security updates. These content are neither shared nor integrated with any organization.

Installed Applications: We collect a list of the installed applications’ metadata information which includes the application name, package name, installed time, updated time, version name and version code of each installed application on your device to assess your credit worthiness and enrich your profile with pre-approved customised loan offers.

SDKs: We use SDKs for internal marketing and other purposes in order to enhance connectivity between us. No data is shared out of the organization.

Third-party SDK: The App has is partnered with a third party SDK which collects data on our behalf and data is stored to a secured server to perform a credit risk assessment. We ensure that our third party service provider takes extensive security measures in order to protect your personal information against loss, misuse or alteration of the data. Our third-party service provider employs separation of environments and segregation of duties and have strict role-based access control on a documented, authorized, need-to-use basis. The stored data is protected and stored by application-level encryption. They enforce key management services to limit access to data. Furthermore, our registered third party service provider provides hosting security – they use industry-leading anti-virus, anti-malware, intrusion prevention systems, intrusion detection systems, file integrity monitoring, and application control solutions.

Link to the privacy policy of third party service providers used by the app

Log data

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the App that you visit and are stored on your device's internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Service providers

We may employ third-party companies and individuals due to the following reasons:

To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security/Data protection

We are committed to protecting the information we receive from you. Any personal information you provide to us is maintained on secure servers and our internal systems. We take appropriate security measures to protect your information against unauthorized access to or unauthorized alteration, disclosure or destruction of data. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we maintain appropriate physical, electronic, and managerial procedures to safeguard and secure the information and data stored on our system. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved.

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Accessing and updating your personal information and preferences

We provide mechanisms for updating and correcting your personal information for many of our services. If you are a registered user, you may access and update your registration information and your preferences to receive e-mail or other communications from us

Links to Other Apps and Sites

This Service may contain links to other Apps and sites. If you click on a third-party link, you will be directed to that App and site. Note that these external Apps and sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these Apps and websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party Apps and sites or services.

Children's privacy

These Services do not address anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18. In the case we discover that a child under 18 has provided us with personal information, we immediately delete this from our servers. Parents should be aware that there are parental control tools available online that can be used to prevent children from submitting information online without parental permission or from accessing material that is harmful to minors.

Account Deletion Policy

If the user opts to delete their account maintained with DeHaat Farmer app, members details except transactions details like orders, payments, and addresses will be deleted.

Disclaimer to security

By consenting to the Terms and Conditions of the App and the Privacy Policy, you acknowledge that no data transmission over the Internet is completely secure. Although we have implemented reasonable technical and organizational measures according to our written information security policy, we cannot guarantee or warrant the security of any information you provide to us and you transmit such information to us at your own risk.

Privacy Excellence: Our Pledge to Privacy by Design

Dehaat is committed to the principles of Privacy by Design, an approach to privacy that prioritizes the inclusion of privacy protections from the outset of the development of our systems, products, and business practices. We adhere to the Seven Principles of Privacy by Design as formulated by Dr. Ann Cavoukian:

Proactive not Reactive: We strive to anticipate and prevent privacy-invasive events before they occur, rather than addressing them after the fact.

Privacy as the Default: Privacy settings should be automatically set to the most private, limiting access and use of personal information to the extent necessary for the intended purpose.

Privacy Embedded into Design: We integrate privacy measures into the design and architecture of our systems, products, and processes, ensuring that privacy is an integral part of the development lifecycle.

Full Functionality: Privacy should not be sacrificed for functionality. We seek to provide full functionality without compromising privacy, adopting solutions that are positive-sum, offering benefits for all stakeholders.

End-to-End Security: We implement robust security measures to protect personal information throughout its entire lifecycle, from collection to storage, use, and disposal.

Visibility and Transparency: We are transparent about our data practices, providing clear information to individuals about how their personal information is collected, used, and shared.

Respect for User Privacy: We respect user privacy and empower individuals to have control over their personal information. We seek to offer user-friendly options and choices regarding the collection and use of their data.

By adopting the Privacy by Design principles, Dehaat aims to enhance user privacy, build trust, and demonstrate our commitment to responsible data handling practices.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.

This policy is effective as of 25^th January 2022

Delete Account

By deleting your account, all data related to your account will be lost. You won’t be able recover any data after 48 hours